Privacy Policy

1Who We Are

We Clean Barwon is a locally owned and operated cleaning services business based in Geelong, Victoria, Australia. We provide end of lease cleaning, carpet steam cleaning, and domestic and commercial cleaning services across Geelong, the Barwon Region, Surf Coast, and Western Melbourne.

Business Name: We Clean Barwon
Legal Entity: Barwon Vacate and Carpet Cleaning Services
ABN: 79 723 102 381
Email: wecleanbarwon@gmail.com
Phone: 0413 780 904
Website: wecleanbarwon.com.au

2What Information We Collect

We only collect personal information that is reasonably necessary to provide our services and respond to your enquiries. This may include:

• Your first name
• Phone number
• Suburb or property address (for quoting purposes)
• Service type and property details you provide in our quote form
• Move-out date or preferred appointment date
• Email address (if provided voluntarily)

We do not collect sensitive information such as financial account details, government identifiers, or health information.

3How We Collect Information

We collect personal information directly from you when you:

• Submit a quote request through our website contact form
• Call or send us a text message
• Email us directly
• Communicate with us via any other channel

Our website does not currently use tracking cookies, third-party analytics, or advertising pixels beyond what is necessary to operate the site.

4How We Use Your Information

We use your personal information solely to:

• Respond to your quote request or enquiry
• Confirm and manage your booking
• Contact you about your service appointment
• Send you a receipt, guarantee confirmation, or invoice
• Improve our services based on feedback you provide

We do not use your information for unsolicited marketing or sell it to any third party under any circumstances.

5Who We Share Information With

We do not sell, rent, or trade your personal information. We do not share your personal information with any third party for commercial purposes.

The only circumstance in which we may disclose your information is if we are required to do so by Australian law or a valid court order.

6How We Store and Protect Your Information

Your information is received via our business email (wecleanbarwon@gmail.com) and stored only as long as necessary to complete your service. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

Once your service is complete and no ongoing relationship exists, we will delete personal information from our records within a reasonable timeframe unless we are required by law to retain it.

7Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request that we delete your information (where no legal obligation to retain it exists)
• Complain about how we have handled your information

To exercise any of these rights, contact us at wecleanbarwon@gmail.com or call 0413 780 904. We will respond within 30 days.

8Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us directly first. If we are unable to resolve your complaint to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

9Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.